I can’t make in app purchases

Question

Level 1

8 points

I can’t make in app purchases

Everytime I try to make a in app purchase it keeps on stating to, try a different payment method, change my internet connection and restart my game/ device why does it keep on saying this?

iPhone 6s, iOS 13

Posted on Apr 20, 2020 3:43 PM

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Answer 1

Best reply

lobsterghost1

Level 10

140,884 points

Apr 20, 2020 4:04 PM in response to leshorn180

Did you put the card in the right place? See this link --> Redeem App Store & iTunes Gift Cards and content codes - Apple Support

It that doesn't help, you'll need to reach out to iTunes Support for assistance.

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Answer 2

Apr 20, 2020 3:46 PM in response to leshorn180

Do you have a valid credit card tied to your Apple ID? One that is issued in the country of the Apple Store you use?

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Answer 3

leshorn180 Author

Level 1

8 points

Apr 20, 2020 3:55 PM in response to lobsterghost1

I redeemed a Giftcard and it’s telling me that I don’t have a card

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Answer 4

leshorn180 Author

Level 1

8 points

Apr 20, 2020 4:42 PM in response to lobsterghost1

When I redeemed it I went to AppStore and scrolled down to redeemed it is that the right way?

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Answer 5

Apr 20, 2020 4:48 PM in response to leshorn180

Yes, that would be the way. If you can't use it as is clear from the error message, you'll need to contact iTunes Support for help. You can use the Contact Support at the top right of this page.

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