How do I turn off the activation lock on a device that I own and can't remember the Apple ID I used to set it up?

My device is stuck on activation lock and I can't remember the old Apple ID I used to set it up. How do I get past this?




iPad Pro, iPadOS 13

Posted on Apr 20, 2020 6:38 PM

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Question marked as Top-ranking reply

Posted on Apr 20, 2020 6:59 PM

if you are the original owner, contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


https://twitter.com/AppleSupport

1 reply
Question marked as Top-ranking reply

Apr 20, 2020 6:59 PM in response to dp62

if you are the original owner, contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


https://twitter.com/AppleSupport

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How do I turn off the activation lock on a device that I own and can't remember the Apple ID I used to set it up?

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