Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: obaydur274
obaydur274 Author
User level: Level 1
4 points

Screen gone black when software update.

Hi! My Xs Max screen gone black when I was updating new 13.4.1 software. Any idea how get my phone screen back. I tried hard restart but it doesn’t work. I keep charging and left for few hours but still not work. I can feel vibrations and siri work sometimes and also able to receive call but can’t see anything. Please look at the images and time. I also have video but couldn’t post here. Please provide me the best help. Thanks

iPhone XS Max

Posted on Apr 20, 2020 8:18 PM

Reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2025
User level: Level 10
425,196 points

Posted on Apr 21, 2020 12:41 AM

I have iPhone 4S iOS 9.3.6, iPhone 6 12.4.6, iPhone SE iOS 13.4.1, iPhone 8 iOS 13.4.1 and an iPad Pro iPadOS 13.4.1. Prior to that I had iPhone 3GS which is not working any more.


I have been updating all these devices whenever a new iOS is released. I have never encountered any issue whatsoever after any update because I have never downloaded anything over internet directly. Always used apps from App Store only.


Hence I am sure iOS update is not the cause of your iPhone's issue.


  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:


View in context

Similar questions

1 reply
Sort By: 
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2025
User level: Level 10
425,196 points

Apr 21, 2020 12:41 AM in response to obaydur274

I have iPhone 4S iOS 9.3.6, iPhone 6 12.4.6, iPhone SE iOS 13.4.1, iPhone 8 iOS 13.4.1 and an iPad Pro iPadOS 13.4.1. Prior to that I had iPhone 3GS which is not working any more.


I have been updating all these devices whenever a new iOS is released. I have never encountered any issue whatsoever after any update because I have never downloaded anything over internet directly. Always used apps from App Store only.


Hence I am sure iOS update is not the cause of your iPhone's issue.


  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:


Reply

Screen gone black when software update.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up