You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: obaydur274
obaydur274 Author
User level: Level 1
4 points

Screen gone black when software update.

Hi! My Xs Max screen gone black when I was updating new 13.4.1 software. Any idea how get my phone screen back. I tried hard restart but it doesn’t work. I keep charging and left for few hours but still not work. I can feel vibrations and siri work sometimes and also able to receive call but can’t see anything. Please look at the images and time. I also have video but couldn’t post here. Please provide me the best help. Thanks

iPhone XS Max

Posted on Apr 20, 2020 8:18 PM

Reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,794 points

Posted on Apr 21, 2020 12:41 AM

I have iPhone 4S iOS 9.3.6, iPhone 6 12.4.6, iPhone SE iOS 13.4.1, iPhone 8 iOS 13.4.1 and an iPad Pro iPadOS 13.4.1. Prior to that I had iPhone 3GS which is not working any more.


I have been updating all these devices whenever a new iOS is released. I have never encountered any issue whatsoever after any update because I have never downloaded anything over internet directly. Always used apps from App Store only.


Hence I am sure iOS update is not the cause of your iPhone's issue.


  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:


View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,794 points

Apr 21, 2020 12:41 AM in response to obaydur274

I have iPhone 4S iOS 9.3.6, iPhone 6 12.4.6, iPhone SE iOS 13.4.1, iPhone 8 iOS 13.4.1 and an iPad Pro iPadOS 13.4.1. Prior to that I had iPhone 3GS which is not working any more.


I have been updating all these devices whenever a new iOS is released. I have never encountered any issue whatsoever after any update because I have never downloaded anything over internet directly. Always used apps from App Store only.


Hence I am sure iOS update is not the cause of your iPhone's issue.


  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:


Reply

Screen gone black when software update.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up