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User profile for user: Mari_712
Mari_712
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Question: Help me to unblock my App Store and iTunes user account

I can't extend iCloud storage because my App Store and iTunes user account has been blocked. Also I can't link a payment card because my user account is disabled in App Store and iTunes. Please, help pe to unblock my user account. Some time ago money was debited from my payment card, but I didn't buy anything. I asked the Bank to withdraw this payment and the money was returned. Will the money be debited again if I link another card?

iPhone 6, iOS 12

Posted on Apr 21, 2020 5:21 AM

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User profile for user: donv (The Ghost)
donv (The Ghost)
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Answer:

See this Apple document If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856" There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.”

 

Use the support link above.

 

And, if necessary, go here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

Posted on Apr 21, 2020 5:40 AM

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Question marked as Apple recommended
User profile for user: donv (The Ghost)
donv (The Ghost)
User level: Level 9
(50,841 points)
macOSSpeciality level out of ten: 8

Apr 21, 2020 5:40 AM in response to Mari_712 In response to Mari_712

See this Apple document If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856" There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.”

 

Use the support link above.

 

And, if necessary, go here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

Apr 21, 2020 5:40 AM

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User profile for user: Mari_712

Question: Help me to unblock my App Store and iTunes user account