Apple Music draining battery

I think Apple must fix this. It drains so fast and the phone is getting hot sometimes. Like this is literally damaging the battery and I am not playing any music, the app has no reason to do anything, I’m not using the Apple Music service, I just bought and downloaded a couple of songs a few days ago then forgot about it, I haven’t even listened to them yet.

I’m surprised this hasn’t made it to the news yet as this is potentially very embarrassing for Apple

Hi mr_woodpecker,

Thank you for using the Apple Support Communities! I understand you are experiencing unexpected battery drain and I'd like to help out.

It sounds like you've isolated the battery drain to the Music app based on what you've monitored. You took good steps so far. Apple recommends following the tips and suggestions found in this support article to optimize your device for the best battery life: Batteries - Maximizing Performance - Apple. If you just performed the iOS 13.4.1 update in the past 24 hours, or if you need to adjust some settings based on the recommendations in the above article, try charging your iPhone to 100% and test for at least 48 hours after applying the recommendations.

Keep me posted, if the issue remains. Regards.

mr_woodpecker,

This update is appreciated.

You've done great work so far in monitoring and pin-pointing the cause of the unexpected battery drain. Thank you for taking the time to complete these steps as well. With the issue remaining even after all of the steps taken, I would recommend getting in touch with Apple Support next: Contact - Official Apple Support. They should be able to investigate this behavior further to determine next best steps to get this resolved.

Thank you for your time. Take care.

Also see this thread.

Pretty sure this is related to a change on Apple's side to the DRM of Apple Music files. They are downloaded, but not saved locally due to some permissions issue, putting the phone in an endless download loop that drains the battery.

I also had the issue and reported here last weekend (July 4th).

I did the following and it solved the issue.

1 Music App

• Open Music App > Library > Downloaded Music (you might need to "Edit" the categories on the upper right to enable the Downloaded Music category)
• Check if you have a "Downloading" sub-category. If so, check what is trying to download and cancel it

2 Settings

2.1 Mobile Data > Disable Music

2.2 General > Background App Refresh > Disable Music

3 Switch off/on your iPhone and you should be all set.

Note: this is a workaround as we shouldn't have to deactivate all these options. Apple still needs to fix it.

”Then I went into Apple Music/library/Downloaded Music... and saw that they were pending downloads just sitting there spinning so I canceled all 19 of them. Problem seems to be solved”

• This is the fix! My wife’s phone had suddenly over 200 just sitting and spinning to be downloaded. I Canceled them all, and problem solved!

I've tried the date and time settings thing - It was already set as it should be, but what the **** - I've logged out, end step by step turned them off and on, and logged in.

Now, it's been about 36 hours since I've deleted Music App and 24 since everything seems to be ok. "Deleted apps" are gone from battery usage in 24h view and are going down id 3 days view.

Fun Fact: my battery efficiency went from 83 to... 85%.

And now best part: I've downloaded the music app, synced library and manage to download two playlists (> 1300 tracks). Battery is not getting hot, usage in 24h view went to 6 procent. Everything seems to be stable for now. I am no celebrating yet, since in last few days I had moment, when it seemed ok, but if I will still be able to download something tomorrow, than...

Anyway, if someone want's to try, my suggestion is:

• delete the music app,
• hard restart phone - it's important, since in my case the battery was still getting drained even after the app was deleted!
• wait at least 24 hours,
• try installing the Music app and see where it get's You.

Hope this solves it for some of You :)

What worked for me was

1. Turn off "Settings > iTunes & App Store > Automatic Downloads"
2. Force restart (Vol up, Vol down, hold power until Apple logo appears)
3. Turn "Settings > iTunes & App Store > Automatic Downloads" on and off again

No idea why #3 was required but after 2 the phone started getting very hot again immediately.

Hope it works for at least some of you. I didn't want to go through the hassle of some of the other fixes so I'm glad this worked. Hope my battery was not damaged permanently as I struggled with this for 2 weeks.

My gear:

• brand-new (2 weeks) iPhone SE 2020 128GB
• iOS 13.5.1
• Apple Music
• iTunes Match (very-long time subscriber -- since it was introduced)
• Two connected Apple Watches (original & Series 5)
• Phone "Restored" directly from prior phone (iPhone 8). i.e. the new phone-to-phone option

Same issue here. Phone feeling warm, battery draining way too fast, shows music app running for 14 hrs in background when I haven’t used it all day. I also have an Apple Watch not sure if the sync is the issue? Did not use music on my watch either...

I’m having these same issues. I haven’t used this app in ages. On Thursday, I decided to download a couple songs. They wouldn’t even download and I haven’t touched the app since. Ever since, my battery dies within an hour of use. Checked my battery life, wtf Apple Music?

I’ve attached two photos. The first is from Wednesday July 1 prior to using this app in, I don’t know, a year? The second is from the last 24 hours. Keep in mind, I haven’t opened the app since Thursday.

Apple. Fix this.

I knew this issue had to be bigger than me and the comments confirm. I started having this issue Friday 7/3 and called Apple today after spending the weekend turning off every single setting I could think of to try and fix it.

Apple had me first try a setting reset, then had my do a full factory reset from my computer. I wasn’t able to do it till this evening so I’m supposed to call back tomorrow to update them, but it didn’t work. It didn’t fix the issue and the backup is taking forever to load completely on my phone. It’s been 3 hours and I still have no pictures. And that whole time Apple Music has been running in the background. They need to get this fixed ASAP because it’s bull they my decently new phone with 90% battery health is dying in under 2 hours of some use. I mean 42 hours of battery in 3 DAYS?!!? That’s insane.

I have an iPhone X FYI.

Same issue with ITunes on my phone. Phone is burning up. Switched off background app refresh. Restarted phone. Battery health 91%. iPhone X running iOS 13.5.1. Had to recharge several times during the day just to keep up. Help?

Im guessing show Apple music has not been fixed yet. Every update. Every turn off and back on the phone it turn it self back on draining battery like a lead ballon. I found turning it off ‘show apple music” saves the battery. I do hope it is not link to that temp. Disable until tomorrow feature switching back on tomorrow .

will we see. and hopefully a fix to this. As i am sure your apple music was/is killing my battery.

as my optimizer/ health has also dropped.

see below. Only option to save battery is switching to low power mode. After taking off charger.

Having this same issue. It just started yesterday. I have no idea what I did but my iPhone 8+ started getting really hot and my battery was gone in a few hours. I wasn’t even listening to music and even force closed the app. I’ve shut my phone down for 30 minutes, force restarted it and logged out of iCloud and logged back in, but Music still keeps hogging the battery. It’s using more power than the charger can give it.

when I logged out of Apple Music, I noticed that my down loaded songs weren’t downloading and had hung up. I canceled them, then it tried to sync my library and that hung as well. I canceled those processes and cleaned up my library, but the battery drain still persists