My mic isn't working what do I do?

My mic isn't working, what do I do?


iPhone XR

Posted on Apr 21, 2020 10:50 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 23, 2020 11:27 AM


Hello Schlitz117,


Thanks for asking the Apple Support Communities for help with the microphones on your iPhone.


1. I recommend stating with the troubleshooting in this help article: If the microphones on your iPhone aren't working - Apple Support


2. If you still have issues, please check these steps:


"Get help


If you still have issues after testing the microphone on your device, try these steps:

  1. Unplug any accessories and disconnect any Bluetooth headsets.
  2. Avoid blocking the microphone with your fingers or case while holding the device or recording video.
  3. Remove screen protectors, films, or cases that cover the microphone or iPhone receiver.
  4. Clear any debris from the microphones or iPhone receiver.
  5. Restart your device.
  6. Make sure you have the latest version of iOS."


3. It may be beneficial to verify if your device is stuck in headphone mode. The article above has you verify Bluetooth headphones are not paired, but it's possible the device may still be in headphone mode. Please check this help article: If your iPhone is stuck in headphone mode - Apple Support


4. If you have gone through all steps and still have issues, please contact AppleCare. Please review this help article prior to sending your device in to be checked: Get your iPhone, iPad, or iPod touch ready for service - Apple Support


Use this link to contact AppleCare: Contact - Official Apple Support


Thanks and have a wonderful day.

1 reply
Question marked as Top-ranking reply

Apr 23, 2020 11:27 AM in response to Schlitz117


Hello Schlitz117,


Thanks for asking the Apple Support Communities for help with the microphones on your iPhone.


1. I recommend stating with the troubleshooting in this help article: If the microphones on your iPhone aren't working - Apple Support


2. If you still have issues, please check these steps:


"Get help


If you still have issues after testing the microphone on your device, try these steps:

  1. Unplug any accessories and disconnect any Bluetooth headsets.
  2. Avoid blocking the microphone with your fingers or case while holding the device or recording video.
  3. Remove screen protectors, films, or cases that cover the microphone or iPhone receiver.
  4. Clear any debris from the microphones or iPhone receiver.
  5. Restart your device.
  6. Make sure you have the latest version of iOS."


3. It may be beneficial to verify if your device is stuck in headphone mode. The article above has you verify Bluetooth headphones are not paired, but it's possible the device may still be in headphone mode. Please check this help article: If your iPhone is stuck in headphone mode - Apple Support


4. If you have gone through all steps and still have issues, please contact AppleCare. Please review this help article prior to sending your device in to be checked: Get your iPhone, iPad, or iPod touch ready for service - Apple Support


Use this link to contact AppleCare: Contact - Official Apple Support


Thanks and have a wonderful day.

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My mic isn't working what do I do?

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