Help change country region Apple Store
iPhone 11 Pro Max, iOS 13
User profile for user:
Teddy_B
User level:
Community Specialist
Hello albanpro,
Welcome to Apple Support Communities. It sounds like you're having trouble changing your Apple ID country. I'd be happy to share information that may help.
First, take a look at the information here: Change your Apple ID country or region.
Since it appears you still have a balance attached to your account, you'll want to Contact Apple Support.
Take care.