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Question: Why are you still charging me for storage , when i just brought a new phone. please crdit my account

Why are you still charging me for storage, when I just brought a new phone . Please credit my account.

iPhone 11, iOS 13

Posted on Apr 21, 2020 11:37 AM

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Question marked as Apple recommended
Answer:
Answer:

Hello,


This is the Apple Support Community, we have no access to your account, or payments.


Before you cancel your iCloud storage subscription, I would recommend backing up your device to a Mac or PC, as your iPhone won’t be able to store all the storage.


Cancel your storage subscription from an iPhone or iPad


  1. Go to Settings > [Your Name] > iCloud > Manage Storage.
  2. Tap Change Storage Plan > Downgrade Options.
  3. Enter your Apple ID password and tap Manage.
  4. Select the Free 5 GB storage option and tap Done.
  5. Confirm you want to Downgrade your storage.


Cancel Your iCloud Storage From a Mac:


  1. Open the Apple menu and go to System Preferences > Apple ID, then select iCloud from the sidebar.
  2. Click Manage > Change Storage Plan > Downgrade Options.
  3. Enter your Apple ID password and click Manage.
  4. Select the Free 5 GB storage option and click Done.
  5. Confirm your details and click Done.


Cancel Your iCloud Storage From a Windows PC:

  1. Open iCloud for Windows.
  2. Click Storage > Change Storage Plan > Downgrade Options.
  3. Select the Free 5 GB storage option and click Done.
  4. Confirm your details and click Done.


Thanks, EpicX



Posted on Apr 21, 2020 11:43 AM

Question marked as Apple recommended

Apr 21, 2020 11:43 AM in response to rickeyrick In response to rickeyrick

Hello,


This is the Apple Support Community, we have no access to your account, or payments.


Before you cancel your iCloud storage subscription, I would recommend backing up your device to a Mac or PC, as your iPhone won’t be able to store all the storage.


Cancel your storage subscription from an iPhone or iPad


  1. Go to Settings > [Your Name] > iCloud > Manage Storage.
  2. Tap Change Storage Plan > Downgrade Options.
  3. Enter your Apple ID password and tap Manage.
  4. Select the Free 5 GB storage option and tap Done.
  5. Confirm you want to Downgrade your storage.


Cancel Your iCloud Storage From a Mac:


  1. Open the Apple menu and go to System Preferences > Apple ID, then select iCloud from the sidebar.
  2. Click Manage > Change Storage Plan > Downgrade Options.
  3. Enter your Apple ID password and click Manage.
  4. Select the Free 5 GB storage option and click Done.
  5. Confirm your details and click Done.


Cancel Your iCloud Storage From a Windows PC:

  1. Open iCloud for Windows.
  2. Click Storage > Change Storage Plan > Downgrade Options.
  3. Select the Free 5 GB storage option and click Done.
  4. Confirm your details and click Done.


Thanks, EpicX



Apr 21, 2020 11:43 AM

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User profile for user: rickeyrick

Question: Why are you still charging me for storage , when i just brought a new phone. please crdit my account