Question: frozen iphone 5
please help if you know
my iphone 5 has been frozen . refer to below screen

please help if you know
my iphone 5 has been frozen . refer to below screen

As the diagram indicates, plug your iPhone into your computer. Hopefully your computer uses a current operating system and iTunes version (if relevant).
Thanks, I tried already that, but nothing is moving. the screen still shows the same message
Question: frozen iphone 5