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Question: Unresponsive

Before I send my phone in to be repaired they want me to turn off my location and back it up to the cloud. But my screen is unresponsive and not working so its impossible to do. How would I go about that?


iPhone XS, iOS 13

Posted on Apr 21, 2020 2:32 PM

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You cannot. That information is always given before a device goes into repair. You can remove Find My from a computer. Log into your iCloud account and remove the device from your account. That will remove Find My.

Posted on Apr 21, 2020 2:42 PM

Question marked as Apple recommended

Apr 21, 2020 2:42 PM in response to Megspenc33 In response to Megspenc33

You cannot. That information is always given before a device goes into repair. You can remove Find My from a computer. Log into your iCloud account and remove the device from your account. That will remove Find My.

Apr 21, 2020 2:42 PM

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Question: Unresponsive