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Question: can't clear safari

dont know cant clear care safari

iPhone 11

Posted on Apr 21, 2020 7:37 PM

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Apr 23, 2020 1:11 PM in response to chonlayut In response to chonlayut

Hey there chonlayut,


Thanks for reaching out to Apple Support Communities. I understand you’re not able to clear the history and website data from your iPhone. I’ll be happy to help with this.


Have you recently cleared the history or only been browsing in a private tab? If so, this could be the reason this option is greyed out. ‘The setting might also be gray if you have web content restrictions set up under Content & Privacy Restrictions in Screen Time.’


These articles has more info:


Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch

Browse privately in Safari on iPhone


If neither of these seem to be causing the issue, open Safari and tap on the open book icon at the bottom of the page. Tap on the clock icon at the top to bring up your History. There should be an option to Clear at the bottom. Try using that as well. 


Other steps that may help include restarting your iPhone:


Restart your iPhone


As well as updating your iPhone:


Update your iPhone, iPad, or iPod touch


Regards.

Apr 23, 2020 1:11 PM

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Question: can't clear safari