Question: Q: upgraded my iphonXr that was offered if i traded in Xr when i received a iphone11 not the one ordered

Hi Hawk_, 

Thank you for reaching out to Apple Support Communities. 

From your post, I see that you have had an issue with the iPhone Upgrade Program. I want to help. This article has more information about How to Upgrade Your iPhone - Apple

If you need further assistance, you can reach out to Apple Support directly here: Get Support 

Best Regards! 

This is a user to user forum and Apple is not here. You will need to use the contact support link at the top of the page to contact Apple directly for help with this.