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When I launch Files app it doesn’t show On My iPhone folder. It’s only accessible from others apps’ share feature and even from other apps it doesn’t let me create a file in this folder. Is there way to fix this? iOS 12.4.6.
iPhone 5s, iOS 12
Hello Sir_Joseph,
Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to see the On My iPhone option in the Files app on your iPhone. If you haven't already, please force close the Files app and restart your device as iOS clears cached data and does other system optimizations when you turn your device off and on.
Force an app to close on your iPhone, iPad, or iPod touch
If you are still having this issue, your next step is to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.
How to back up your iPhone, iPad, and iPod touch
Transfer photos and videos from your iPhone, iPad, or iPod touch
Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.
Cheers!
Hello Sir_Joseph,
Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to see the On My iPhone option in the Files app on your iPhone. If you haven't already, please force close the Files app and restart your device as iOS clears cached data and does other system optimizations when you turn your device off and on.
Force an app to close on your iPhone, iPad, or iPod touch
If you are still having this issue, your next step is to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.
How to back up your iPhone, iPad, and iPod touch
Transfer photos and videos from your iPhone, iPad, or iPod touch
Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.
Cheers!
On My iPhone Folder Missing
