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Question: phone screen frozen

my phone screen doesn’t work and there is no way to access my phone

Posted on Apr 21, 2020 8:01 PM

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Question marked as Apple recommended
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If your screen is black or frozen follow these troubleshooting steps. Otherwise, make a fresh backup if you still can - it may be hardware issue.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Posted on Apr 21, 2020 8:08 PM

Question marked as Apple recommended

Apr 21, 2020 8:08 PM in response to harleigh144 In response to harleigh144

If your screen is black or frozen follow these troubleshooting steps. Otherwise, make a fresh backup if you still can - it may be hardware issue.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Apr 21, 2020 8:08 PM

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Question: phone screen frozen