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Question: Microphone and sound issues on my IPhone 7plus

Hi, as of now, I am unable to use siri, record videos with audio, use Voice memos, make facetime calls and hear/be heard on audio calls. Somehow, I can still listen to music and watch youtube videos. I've shut down and restarted my phone numerous times, but that has proven ineffective so far. I saw a youtube video saying it could be a faulty microphone, internal damage or another type of problem. Here are my questions:


  1. What could have caused this problem?
  2. Why can I still hear music and audio from apps like youtube?
  3. Can this problem be fixed?
  4. Is there anyway to fix this at home?
  5. How much would it cost to have it fixed? (Might have wait a while because of the Coronavirus outbreak)


Thanks!


-Zach A

iPhone 7 Plus, iOS 12

Posted on Apr 21, 2020 8:19 PM

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Question marked as Apple recommended
Answer:
Answer:

Hello,


Welcome to the Apple Support Community!


Try following these two guides:

If you hear no sound or distorted sound from your iPhone, iPad or iPod touch speaker – Apple Support

If the microphones on your iPhone aren't working – Apple Support


Let me know if you need any more help :)

Thanks, EpicX

Posted on Apr 22, 2020 2:25 AM

Question marked as Apple recommended

Apr 22, 2020 2:25 AM in response to Zach-A In response to Zach-A

Hello,


Welcome to the Apple Support Community!


Try following these two guides:

If you hear no sound or distorted sound from your iPhone, iPad or iPod touch speaker – Apple Support

If the microphones on your iPhone aren't working – Apple Support


Let me know if you need any more help :)

Thanks, EpicX

Apr 22, 2020 2:25 AM

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User profile for user: Zach-A

Question: Microphone and sound issues on my IPhone 7plus