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User profile for user: aussieimac
aussieimac
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Question: Moments has wrong date for photos

Hi


Due to Coronavirus lockdown I have been going through all my photos that I have in Photos. There are a few anomalies which are driving me crazy and Apple have not come up with a fix that works.


When scrolling through photos in Moments you have the location and date. If you then open Get Info it gives you all the photo information. I have 2 problems


First the screenshot below shows the following picture.



The info window shows all the correct information and this is all Ok, but if you look at the actual image which is highlighted blue, the location is correct but the date is wrong. Info shows picture taken on 9 January 2003 and the moments section shows 10 Jan 2003. Why is this happening?


The other problem is in the screenshots below



The photo info panel is again correct and the moments info above the picture is correct but because I forgot to change the date on my camera the time zone is set to Brisbane. So when I adjust the time zone to LA and correct the date and time to match the original, the photo is moved in chronological order and creates an incorrect date in moments, see below



So now the photo has been placed between some Singapore pictures, which were taken after LA, the info panel is still correct but the moments info above the photo has now changed to 25 July 2003. Why is this happening?


I spoke to Apple they did not understand it but 1 thing we did do was Airdrop the LA photo to my iPhone and it was all correct and the moments date was correct, so they determined that Photos on my iMac has a glitch and I should reinstall the macOS from macOS recovery as this is the only way to reinstall Photos. I have done that and it made no difference and the problem still exists.


Also if you click the Photos tab the picture is in its correct position in chronological order. So the problem is with Moments


I am running 10.14.6, Photos is 4.0 and my Photos library is located on an external hard drive.


I must also mention that this is very sporadic and does not affect all photos and seems to affect photos taken in Australia and Overseas. Other photos when I have adjusted location, date and time have worked with no problem.


Does anyone have any ideas


Thanks

iMac 21.5", macOS 10.14

Posted on Apr 21, 2020 8:26 PM

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User profile for user: Rysz
Rysz
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Apr 22, 2020 7:36 PM in response to aussieimac In response to aussieimac

>>So when I adjust the time zone to LA and correct the date and time to match the original<<


When you change the Time Zone, Photos automatically changes the time stamp adjusting it for the time difference between the two Zones. You should not be changing that auto-adjusted time stamp to match the original.

Apr 22, 2020 7:36 PM

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User profile for user: aussieimac
aussieimac
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Apr 22, 2020 8:07 PM in response to Rysz In response to Rysz

Hi


Thanks for your reply. But this problem has only happened on a very small percentage of photos, I do exactly the same to every photo. I check and set the location in Info, check the time zone to see if it matches the location and if not adjust it myself but still want the photo to show it was taken at 8pm so adjust the time as well otherwise all the photos would be the wrong time. 905 of my photos are all correct and the Moments title above the photo has the correct day. This also happens when I have taken photos at home and the time zone and time does not need adjusting but the Moments title shows the wrong day.

Apr 22, 2020 8:07 PM

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User profile for user: Rysz
Rysz
User level: Level 8
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Apr 22, 2020 8:47 PM in response to aussieimac In response to aussieimac

To my thinking, you are forcing an incorrect time stamp onto your photos, but you’ve done it to so many images that it’s the ones with the correct time stamp that now look out of place.


To address your question directly...

The “Adjust Date and Time...” window has a serious bug in Photos. You can select multiple images, change the zone and/or time stamp, then click Adjust. It should make the adjustment to all selected images, but it doesn’t and is unpredictable as to which ones will be modified. Oftentimes, only the first of the many selected files is changed. My guess is that’s why you’re seeing such different results.


Edit:

BTW, Moments are always based on your local “system” time, so it’s not unusual to see differences in dates for images taken in faraway Time Zones. That is not an error! That’s how Time Zones work. It’s Wednesday here on the US East Coast now, but it’s already tomorrow, Thursday in Tokyo. If someone takes a photo in Tokyo right now on Thursday their time, it would appear in my Moment dated as of Wednesday.

Apr 22, 2020 8:47 PM

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User profile for user: léonie
léonie
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Apr 23, 2020 2:42 AM in response to aussieimac In response to aussieimac

If you upgrade to Catalina, you can make Photos show all dates with the name of the timezone. That makes it much easier to read and compare the data and times, see: How to display the Date and Time Zone in the Info in Photos in Catalina


This does not work in Mojave. In Mojave you will just be seeing wrong timezone names.

But in Photos 5 on Catalina I can see the timezone that Photos is using to read the date and time:


Only, after upgrading to Catalina you would lose the nice Moments feature and will be restricted to the new "Days". And the "Years" view will no longer show the names of the states. Deciding to upgrade will be a trade-off between having the useful Moments feature and the ability to display times with the timezone name.



Apr 23, 2020 2:42 AM

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User profile for user: aussieimac
aussieimac
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Apr 24, 2020 9:04 PM in response to léonie In response to léonie

Hi


Thank you for your replies, delay in answering due to Apple getting me to do a total re install of macOS. Still made no difference but they got me to do a Quicktime screen video so they could send the problem to engineering and see what they could come up with. Upgrading to Catalina is not really good for me as I have some 32bit softwares I use. But no guarantee that this could fix it.


léonie - 90% of my photos are correct and show the same info you have above but I don't need to see how many hours ahead of GMT I am just need the day showing in Moments to be correct to when the photo was taken


Will wait and see what Apple come back with


Thanks again

Apr 24, 2020 9:04 PM

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User profile for user: aussieimac

Question: Moments has wrong date for photos