Ipad Pro 2nd gen disabled despite all attempts

We recently bought a used but refurbished iPad Pro 2nd gen to our daughter from a certified seller on ebay. Unfortunately she managed to type in the wrong 6 digit password several times, and now it's locked. We have by now attempted a lot of different ways to get it reset, but to no avail.


We have tried everything on this page https://www.engadget.com/2014-02-11-how-to-fix-an-ipad-thats-been-disabled-after-entering-the-wrong.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS91cmw_c2E9dCZyY3Q9aiZxPSZlc3JjPXMmc291cmNlPXdlYiZjZD02JnZlZD0yYWhVS0V3am9yWTJ2M1B2b0FoVk53c1FCSFdkcERSRVFGakFGZWdRSURCQUgmdXJsPWh0dHBzJTNBJTJGJTJGd3d3LmVuZ2FkZ2V0LmNvbSUyRjIwMTQtMDItMTEtaG93LXRvLWZpeC1hbi1pcGFkLXRoYXRzLWJlZW4tZGlzYWJsZWQtYWZ0ZXItZW50ZXJpbmctdGhlLXdyb25nLmh0bWwmdXNnPUFPdlZhdzJfOXpvRkVveEZfWVR0SklKeUI3bXo&guce_referrer_sig=AQAAAC1OscMAl8kC91eVqUXSDHabiNnET2gxz7h9pV7hbbkWeziwMq7VSfVHR0sJGJs64pDvX2G9xwY0jje4qDdUxgbrPOmwakr5iWbDc92dzmLgVHJ1JY5EzIgxd81DtXjJZFEjX14SCsk-NHjBI4khceNxytzkGB6EdKSyuxjkD_bC


At the moment we get the 0xE8000015 error code when connecting the ipad pro to a pc with itunes.


Any help is truly appreciated!




iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell

Posted on Apr 22, 2020 3:30 AM

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Posted on Apr 22, 2020 4:50 AM

Okay, the last available recovery method is a DFU Restore.


Entering and using DFU mode with iPad requires a computer with iTunes, a USB cable, and any iPad with a HOME button. Here’s what you need to do:


  1. Plug the iPad into your computer
  2. Launch iTunes on the computer
  3. Hold down the Power button and the Home button at the same time
  4. Keep holding both of these buttons for 10 seconds
  5. After 10 seconds pass, release the Power button but continue to hold the Home button for another 3-5 seconds
  6. iTunes will notify you that it has detected a device in recovery mode, you should now be able to restore.


IMPORTANT: When in DFU mode, your iPad screen will stay completely black. If you see an Apple logo or otherwise you did not enter DFU mode, so you would need to start over again. If you see an Apple logo or iTunes logo, you probably entered Recovery Mode which we tried earlier.


In DFU mode the screen remains black.


If this doesn’t work for you, I’m out of ideas and you’ll need to contact Apple Support. As you purchased the iPad from eBay, I have no idea if Apple will provide free support or not. If help is available, you may be charged.


You’ll find the link to Contact Support at top-right of this page.

15 replies
Question marked as Top-ranking reply

Apr 22, 2020 4:50 AM in response to Martin_Br

Okay, the last available recovery method is a DFU Restore.


Entering and using DFU mode with iPad requires a computer with iTunes, a USB cable, and any iPad with a HOME button. Here’s what you need to do:


  1. Plug the iPad into your computer
  2. Launch iTunes on the computer
  3. Hold down the Power button and the Home button at the same time
  4. Keep holding both of these buttons for 10 seconds
  5. After 10 seconds pass, release the Power button but continue to hold the Home button for another 3-5 seconds
  6. iTunes will notify you that it has detected a device in recovery mode, you should now be able to restore.


IMPORTANT: When in DFU mode, your iPad screen will stay completely black. If you see an Apple logo or otherwise you did not enter DFU mode, so you would need to start over again. If you see an Apple logo or iTunes logo, you probably entered Recovery Mode which we tried earlier.


In DFU mode the screen remains black.


If this doesn’t work for you, I’m out of ideas and you’ll need to contact Apple Support. As you purchased the iPad from eBay, I have no idea if Apple will provide free support or not. If help is available, you may be charged.


You’ll find the link to Contact Support at top-right of this page.

Apr 22, 2020 3:45 AM in response to LotusPilot

Hi LotusPilot.


Yes, it was correctly prepared - as new and ready to setup. She managed to get all right setting it up, with her apple ID and password, but after an hour or so she managed to miss the password a few times, and that's when all the problems started.


I have just tried the solutions found on the page you linked to, and the ipad doesn't get into a recovery mode, but only informs that the Ipad is Disabled (with the subtext, Connect to iTunes). iTunes throws the 0xE8000015 error code on the connected pc.


Ah, didn't notice the rest of your links - will try them now!

Apr 22, 2020 3:51 AM in response to LotusPilot

Ok, the other links were not relevant, as apple id and passwords for those are not forgotten.


Unfortunately I might have made the issue worse earlier by removing the iPad from my daughters Apple-account, thinking that might make it easier to factory reset. I now think that is a huge mistake.


So, she actually managed to make it associated with her appe ID before I removed it. So maybe the reseller will not be able to reset it either?

Apr 22, 2020 3:45 AM in response to Martin_Br

Purchasing a used device from anywhere other than Apple is fraught with risk - but assuming that the device was correctly prepared for reuse prior to its resale - we need to establish what is locked/disabled and move from there.


If you device is disabled because you have either forgotten or successively entered the incorrect passcode, you’ll need to follow this procedure:

https://support.apple.com/en-gb/HT204306


However, if your iPad is indicating that it is Activation Locked and you have forgotten your AppleID or password, you’ll need to recover them:

https://iforgot.apple.com


Recovery of AppleID:

https://support.apple.com/en-us/HT201354


Recovery of the AppleID password:

https://support.apple.com/en-us/HT201487


More information about Activation Lock and associated procedures can be found here:

https://support.apple.com/en-us/HT201365


If, by chance, the iPad was not prepared correctly prior to resale to you - and the AppleID corresponding to the Activation Lock is not yours AppleID, then you’ll need to secure the cooperation of the previous owner - as only they will be able to release the Activation Lock. In this circumstance, if the previous owner cannot be contacted, it’s “game-over” as there is no way to bypass the lock.


This article may be of interest:

https://discussions.apple.com/docs/DOC-250001038



Apr 22, 2020 4:06 AM in response to Martin_Br

Good. If the Activation Lock is not an issue, you may be in a relatively good position to resolve any issues. If the iPad was successfully “activated” using your daughters AppleID, all recovery steps should be within your control.


Remediation of an Activation Lock, by a third-party, is only an issue if the iPad was not properly prepared and released from the account of the previous owner - as so often happens.


Ignoring the references to Activation Lock, if the other procedures did not resolve the problem, I recommend starting again. A full system restore will wipe the device, load a fresh copy of the highest version of iOS/iPadOS supported by the device, and reset to factory settings:

https://support.apple.com/en-gb/HT201252


After running this procedure, you will effectively start again from scratch. As you believe that activation was previously successful using your daughters AppleID, you will encounter the Activation Lock - but have the means to provide the necessary credentials.


I hope this is helpful in resolving your problems.

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Ipad Pro 2nd gen disabled despite all attempts

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