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FaceTime and iMessage

It won’t let me use FaceTime or iMessage because I haven’t signed into my Apple ID correctly.

iPhone 11 Pro, iOS 13

Posted on Apr 22, 2020 6:19 AM

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Question marked as Best reply

Posted on Apr 22, 2020 6:29 AM

See If you get an error when trying to activate iMessage or FaceTime https://support.apple.com/en-us/HT201422


  1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
  2. Go to Settings > General > Date & Time and make sure that your time zone is set correctly.


Go to Settings > Messages and turn off iMessage.

Go to Settings > FaceTime and turn off FaceTime.

Restart your device:

Turn iMessage and FaceTime back on.




2 replies
Question marked as Best reply

Apr 22, 2020 6:29 AM in response to lyndsey114

See If you get an error when trying to activate iMessage or FaceTime https://support.apple.com/en-us/HT201422


  1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
  2. Go to Settings > General > Date & Time and make sure that your time zone is set correctly.


Go to Settings > Messages and turn off iMessage.

Go to Settings > FaceTime and turn off FaceTime.

Restart your device:

Turn iMessage and FaceTime back on.




Apr 22, 2020 6:23 AM in response to lyndsey114

What do you mean by you aren't signed into your ID correctly? Error message(s)?


Messages Troubleshooting.   


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.

FaceTime and iMessage

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