User profile for user: JM378
JM378 Author
User level: Level 1
4 points

IPAD

Activation Lock screen The user email does not exist so I have no clue how to get past this to Active and use my IPAD. Any suggestions?

iPad Pro 10.5-inch, Wi-Fi

Posted on Apr 22, 2020 9:56 AM

Reply
Question marked as Top-ranking reply
User profile for user: QuickPost
QuickPost
User level: Level 10
103,651 points

Posted on Apr 22, 2020 11:08 AM

Hello,


The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you can have Apple unlock your iPad.


Activation Lock

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: QuickPost
QuickPost
User level: Level 10
103,651 points

Apr 22, 2020 11:08 AM in response to JM378

Hello,


The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you can have Apple unlock your iPad.


Activation Lock

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

IPAD

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up