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iCloud

but iPhone from hand after month and update iPhone is locked for different iCloud

Posted on Apr 23, 2020 3:00 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 23, 2020 9:39 AM

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to https://www.icloud.com/find/ My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. 


Turn off Activation Lock - Apple Support.      


If necessary, if you are the original owner, contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


https://twitter.com/AppleSupport

2 replies
Question marked as Top-ranking reply

Apr 23, 2020 9:39 AM in response to MarisEzmalis

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to https://www.icloud.com/find/ My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. 


Turn off Activation Lock - Apple Support.      


If necessary, if you are the original owner, contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


https://twitter.com/AppleSupport

iCloud

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