Secure link to iTunes Store failed, Help...

I did everything I could... I did the "Problems with a secure connection to iTunes on PC"

and CMD, netsh winsock reset and mess around in the firewall and services, I also restarted my laptop and reinstall iTunes in the Microsoft store...


Here's what it said after:


Microsoft Windows 10 x64 Home Premium Edition (Build 18362)

Hewlett-Packard HP Pavilion Sleekbook 15 PC

iTunes 12.10.6.2

Store Package 12106.2.48003.0

FairPlay 2.14.38

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.0.0.2 (765.20)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084


iTunes Serial Number 0000021CE75B4F5C


Current user is not an administrator.

The current local date and time is 2020-04-24 00:15:15.

iTunes is not running in safe mode.

WebKit accelerated compositing is disabled.

HDCP is supported.

Core Media is supported.

Display scaling 100.00


**** Runtime Libraries ****


c:\windows\system32\ucrtbase.dll: 10.0.18362.387

c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.27810.0_x64__8wekyb3d8bbwe\msvcp140.dll: 14.22.27810.0

c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.27810.0_x64__8wekyb3d8bbwe\vcruntime140_1.dll: 14.22.27810.0

c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.27810.0_x64__8wekyb3d8bbwe\vcruntime140.dll: 14.22.27810.0

c:\windows\system32\msvcp110_win.dll: 10.0.18362.1


**** External Plug-ins Information ****



Genius ID: b249b4c5597bb1de50b6d034e4fddd36


Bonjour service 3.0.0.2 (765.20) is currently running.


iPodService not found.

AppleMobileDeviceProcess 474.120.1.13 is currently running.


**** Network Connectivity Tests ****


Network Adapter Information


Adapter Name: {187419DE-125A-4562-B760-540E062E6D91}

Description: Realtek PCIe FE Family Controller

IP Address: 192.168.1.7

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Thu Apr 23 23:17:42 2020


Lease Expires: Thu Jan 1 08:00:00 1970


DNS Servers: 1.1.1.1

1.0.0.1


Adapter Name: {7D2369FE-9F36-4D29-ADB9-FFDBD0570E0D}

Description: VPN Client Adapter - VPN

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 08:00:00 1970


Lease Expires: Thu Jan 1 08:00:00 1970


DNS Servers:


Adapter Name: {625C3023-C31A-4699-BAE8-785CA626520F}

Description: Qualcomm Atheros QCA9565 802.11b|g|n WiFi Adapter

IP Address: 192.168.1.16

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Thu Apr 23 22:15:54 2020


Lease Expires: Thu Jan 1 08:00:00 1970


DNS Servers: 1.1.1.1

1.0.0.1


Adapter Name: {237D4548-C376-42DA-968C-A531CAB4E51D}

Description: Microsoft Hosted Network Virtual Adapter #5

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 08:00:00 1970


Lease Expires: Thu Jan 1 08:00:00 1970


DNS Servers:


Adapter Name: {173EA55C-3240-4178-BD98-437B9755D0E7}

Description: Microsoft Wi-Fi Direct Virtual Adapter #8

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 08:00:00 1970


Lease Expires: Thu Jan 1 08:00:00 1970


DNS Servers:


Adapter Name: {E6203FE2-F23C-437F-90B8-A97445B5A640}

Description: Microsoft Wi-Fi Direct Virtual Adapter #10

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 08:00:00 1970


Lease Expires: Thu Jan 1 08:00:00 1970


DNS Servers:


Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No


Firewall Information


Windows Firewall is on.

iTunes is enabled in Windows Firewall.


Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2020-04-24 00:07:26.

Windows, Windows 10

Posted on Apr 23, 2020 9:18 AM

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1 reply

Apr 24, 2020 12:40 PM in response to Axiallax

Hey there Axiallax,


Thanks for reaching out to Apple Support Communities. I understand you’re having issues with iTunes failing to secure a connection to the iTunes Store. I’ll be happy to help with this.


To verify, when you uninstalled / reinstalled iTunes, did you remove all of its components in the order given in Remove and reinstall iTunes and related software components for Windows 7 and later? If not, follow those exact steps to remove iTunes. Before reinstalling, check for any updates to your Windows OS and restart. Also, if you have iCloud for Windows installed, check for any updates to it as well:


Get help using iCloud for Windows


Reinstall iTunes after that and see if the issue continues.


If it does, make sure you’ve removed any firewall or antivirus apps as this could contribute to the issue. 


Regards.

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