I made free trial o on my

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Level 1

12 points

I made free trial o on my

I made free trial of apple music on my iPhone because finally we have apple music in Montenegro as new region. I wanted to play some of Montenegrin songs and I couldn't play them because they are not available in our region so my iPhone offered me to change region . I did that so I can listen to our songs but then I couldn't because of apple id is only for montenegro and I couldn't play any songs, but to convert back to my region I had to lose my free trial. How is this fair and how do you not say anywhere that If you change regions you lose your trials? Why do you even give this option to change it in first place then? Sorry to say but I will not even try or buy apple music!

iPhone XS, iOS 13

Posted on Apr 23, 2020 2:18 PM

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Answer 1

BreeZee_17

Community Specialist

Apr 24, 2020 2:26 PM in response to filip240

Hello filip240,

if I'm understanding you right, you lost your Apple Music trial after switching your country so that you could listen to music that is not available in the country you're located in. I'm happy to help you out with this.

As seen in the following support article, anytime you switch your Apple ID country you would have to cancel your subscriptions first: Change your Apple ID country or region. Even though you were still in the trial period for Apple Music, it would still be considered a subscription. When changing your country your billing information would have to match your Apple ID country. It's recommended that you only change your country/region if you're actually located in the country you're changing it to.

Thanks for using Apple Support Communities.

Take care.

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Answer 2

filip240 Author

Level 1

12 points

Apr 24, 2020 3:43 PM in response to BreeZee_17

Now the problem is i can't continue using apple music free trial and apple offer me to change region to listen some song that ist avable in my country without any warning....

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I made free trial o on my

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