Cannot sign in to apple server

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Cannot sign in to apple server

Just been given a new (old ) iPhone 7 Plus. I've been trying to register it with my Apple ID and password and the phone won't connect to the Apple server. It asks for my ID and password and then tells me' cannot connect to server, verification failed. I'm in mainland China and my App Store ID is in the UK. What can I do?

Posted on Apr 23, 2020 7:42 PM

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Answer 1

SravanKrA

Level 10

444,970 points

Apr 24, 2020 3:37 AM in response to Stephenmcil123

Restart the device. That's it. If issue is not resolved... Force restart iPhone - Apple Support
You may not have internet, for your Internet connection.
1. Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
2. Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you

Please look at this --> If you can't activate your iPhone - Apple Support

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support

If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their apple ID

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Cannot sign in to apple server

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