How to unlock apple business account, which has been frozen
My Apple business account has been frozen after entering wrong password several time, may I know how to retrieve a new password or unlock it?
iPad Air, iOS 12
See these possibilities:
See this document If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.”
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See If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled https://support.apple.com/en-us/HT204306, especially the section entitled Remove your passcode.
If you don't have a computer as mentioned in Remove your passcode, then "borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider." Of course the last option usually is not available now.
Later the document says: "If you can't update or restore your device using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone, iPad, or iPod touch."
