Password
How to reset my security question if I forget it
iPhone 11 Pro Max, iOS 13
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
How to reset my security question if I forget it
iPhone 11 Pro Max, iOS 13
You can't reset them if you have forgotten them.
See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Since you can't answer your security question satisfactorily, see Security and your Apple ID https://support.apple.com/en-us/HT201303
This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”
Thus, given given that you can't answer your security questions satisfactorily, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of a pertinent device with its serial number on it or a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts). See How to request
access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510.
if you want to contact Apple support to discuss an extenuating circumstance, even one not mentioned above,
see these support options:
Get a call from Apple support to help solve your problem using this
link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific
help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through
the options to find the best support option.
You can't reset them if you have forgotten them.
See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Since you can't answer your security question satisfactorily, see Security and your Apple ID https://support.apple.com/en-us/HT201303
This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”
Thus, given given that you can't answer your security questions satisfactorily, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of a pertinent device with its serial number on it or a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts). See How to request
access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510.
if you want to contact Apple support to discuss an extenuating circumstance, even one not mentioned above,
see these support options:
Get a call from Apple support to help solve your problem using this
link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific
help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through
the options to find the best support option.
Ask for assistance here: Contact Apple for help with Apple ID account security - Apple Support
Password