Level 1

4 points

Unable to make this screen go away, unable to turn phone off by holding down buttons on the sides

Posted on Apr 24, 2020 7:53 AM

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Level 10

236,321 points

Apr 24, 2020 8:03 AM in response to JPex2

This lists the correct method to deal with force restarting the iPhone. If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support you don't hold down the buttons on the sides, there is a specific sequence to do it. The link should assist you.

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Apr 24, 2020 8:07 AM in response to JPex2

See these instructions for how to force restart your phone:

Force restart iPhone - Apple Support

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Unable to make this screen go away, unable to turn phone off by holding down buttons on the sides

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