You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

iOS 18 is now available

Customize your iPhone in more ways than ever, stay connected with friends and family, and relive your favorite moments. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: saba224
saba224 Author
User level: Level 1
4 points

Problem with iMessage And FaceTime

I bought this brand new iPhone but the problem is that I can’t put phone number in iMessage neither in FaceTime.

i just don’t have the option to write numbers

i can only write an Email I’D that’s it.

please help me through this.

iPhone 8 Plus

Posted on Apr 24, 2020 8:22 AM

Reply
Question marked as Top-ranking reply
User profile for user: fyip
fyip
User level: Level 6
18,378 points

Posted on Apr 24, 2020 10:09 AM

Add or remove your phone number in Messages or FaceTime - Apple Support


You must follow all the steps below and do not leave any out...


If your phone number is unchecked and you can't select it, or you have some other issue, follow these steps:

  1. On your Mac:
    • In Messages, choose Messages > Preferences, then click Accounts and select your iMessage account. Click Sign Out.
    • In FaceTime, choose FaceTime > Preferences, then click Sign Out.
  1. On your iPhone, iPad, and iPod:
    • Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    • Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
  1. On your iPhone:
    • Go back to Settings > Messages and make sure that iMessage is turned on.
    • Tap Send & Receive, then choose “Use your Apple ID for iMessage” and sign in with your Apple ID.
  1. Using the same Apple ID, sign back in to Messages and FaceTime on your other devices. 


If you still need help, change your Apple ID password and repeat the setup steps. If that doesn't work, contact Apple Support.

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: fyip
fyip
User level: Level 6
18,378 points

Apr 24, 2020 10:09 AM in response to saba224

Add or remove your phone number in Messages or FaceTime - Apple Support


You must follow all the steps below and do not leave any out...


If your phone number is unchecked and you can't select it, or you have some other issue, follow these steps:

  1. On your Mac:
    • In Messages, choose Messages > Preferences, then click Accounts and select your iMessage account. Click Sign Out.
    • In FaceTime, choose FaceTime > Preferences, then click Sign Out.
  1. On your iPhone, iPad, and iPod:
    • Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    • Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
  1. On your iPhone:
    • Go back to Settings > Messages and make sure that iMessage is turned on.
    • Tap Send & Receive, then choose “Use your Apple ID for iMessage” and sign in with your Apple ID.
  1. Using the same Apple ID, sign back in to Messages and FaceTime on your other devices. 


If you still need help, change your Apple ID password and repeat the setup steps. If that doesn't work, contact Apple Support.

Reply

Problem with iMessage And FaceTime

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up