Hi all,
I just received my new iPhone SE and I was so stoked! I went through the setup process and before I could even get to a homescreen it requested I let the software update. So I accepted the software update and waited for it to finish. After the download was completed the phone shut down and I've not been able to turn it on since.
Has this happened to anyone else? What do I do?
iPhone SE
Force restart iPhone - Apple Support
Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.
Force restart iPhone - Apple Support
Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.
update: my roommate received her phone today too and the same thing happened.
after half an hour on the phone with apple support and multiple hours of restoring to factory settings over and over the phone works now.
how to: turn on itunes, connect the phone, to ‘volume up, volume down, hold power’. You may need to do it multiple times. It worked for neither of us on the first go.
you need an original apple cable, i tried using a different data-capable one first, but couldn’t get a response from the phone.
eventually and error message will pop up in itunes, click ‘restore’. You might get the same error message multiple times, just keep clicking restore.
it’ll take 1-2 hours to download the update to the phone and get it installed.
i had to restore again after that. Then i could finally turn my phone on.
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Did you read the above, if your phone starts but gets stuck try to put it in Recovery Mode, it explains how to do it.
If it does not start up you have to Contact Apple Support
To be fair to the original poster you should start your own post here because every time we post back and forth they get an email...https://discussions.apple.com/community/iphone/using_iphone
Just type your question in the Search or ask a question box near the top of the page
Hi, Ive had the same issue. I have tried forcing a shut down as you suggest but it doesn't get any further. `please help!!
Happy to hear your phone is now ok...
New iPhone SE can't turn on after software update
