On my iPhone 11 when I am on a call the Do Not Disturb does not work. Once I am off the call, it works as expected. While not a big deal while on a call, it is quite disruptive when on a Zoom video call since the screen switches to the call notification and away from the Zoom meeting. I have tried everything.
Any help is greatly appreciated.
iPhone 11 Pro
Hello Need_support_1010 and welcome to Apple Support Communities.
I see you are having an issue with calls still coming through on an iPhone when the Do Not Disturb feature is activated.
Use Do Not Disturb on your iPhone, iPad, and iPod touch - Apple Support
One of the most common reasons for this behavior is that the feature is generally set by default to allow calls from any contact that is part of the Favorites category. Make sure that this setting is set to No One. Also, the setting to allow calls from the same person that are repeated within three minutes to go through may also be active by default.
If you have ensured that these settings are correct and continue to experience this behavior, reach out directly to Apple Support for additional options.
Contact Apple for support and service - Apple Support
Cheers.
One other thing is to ensure that under the Do Not Disturb setting, SILENCE is set to ALWAYS.
Axel F.
I do have all those set as well as the DND set to "Silence Always". Like I said, it works normal in all situations except when I am on a voice call or Zoom call. I have verified these settings work as expected when I am not on a call but have logged in. I am on iOS 13.3.1.
Thanks.
Do not disturb not working when on a call or zoom meeting
