when i go to itunes store all the icons do not displa

Hi jessea1,

Thanks for reaching out here in the Apple Support Communities.

It looks like no one has responded to your question.

Some details about what's happening might help others answer your question.

• Which icons are not displaying properly?
• What are you expecting the icons to look like when you go to the iTunes store?
• When did this issue begin happening?
• Is anything different from when it was working until now, such as a software update or new Apple ID password?

Take Care.

Hi jessea1,

It's important to be able to see the cover of a movie or album before purchasing.

If the art is grayed out, try these steps:

1. Right-click on the desktop.

2. Select Display Settings.

3. Change the "Change the size of text, apps, and other items" to 100%

4. Once you change the scale, click on "Sign out now."

5. Sign back in and test.

Hope this helps.

I have the same issue. I get none of the album artwork on the main page of iTunes store. It seems to be happening in ver. 12.10.6