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someone has my account info and is purchasing things. how do i stop and report this

someone has my account info and is purchasing things. how do i stop and report this

Posted on Apr 24, 2020 10:44 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 25, 2020 3:33 AM

Change your Apple ID password https://support.apple.com/en-us/HT201355


See What to do after you change your Apple ID or passwordhttps://support.apple.com/en-us/HT205064)

__________


See these security documents:


If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397


UseTwo-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

_____________


If you already are using two-factor authentication, Check your Apple ID device list (https://support.apple.com/en-us/HT205064) and remove any device that shouldn't be signed in using the steps in the link.



2 replies
Question marked as Top-ranking reply

Apr 25, 2020 3:33 AM in response to QuinnPhillipson

Change your Apple ID password https://support.apple.com/en-us/HT201355


See What to do after you change your Apple ID or passwordhttps://support.apple.com/en-us/HT205064)

__________


See these security documents:


If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397


UseTwo-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

_____________


If you already are using two-factor authentication, Check your Apple ID device list (https://support.apple.com/en-us/HT205064) and remove any device that shouldn't be signed in using the steps in the link.



Apr 25, 2020 8:40 AM in response to QuinnPhillipson

After securing your account, contact iTunes Support for assistance. See the Apple Support article below for contact information.   


iTunes Support – world wide        


Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.   

someone has my account info and is purchasing things. how do i stop and report this

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