You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

passcode forgotten

I forgot my passcode and disabled my phone. I am not using any other apple device. How do I retrieve my phone

iPhone XR, iOS 13

Posted on Apr 25, 2020 12:16 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 25, 2020 12:24 AM

If you forgot your passcode, or if a message says that your device is disabled, learn what to do.


You need a computer to follow these steps. If you don't have a computer, borrow one from a friend.

I am sorry, if you have forgotten your Lock Screen passcode and there is no backup, then all data is lost, if you have one, not to worry.


Without backup what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; information already synced and stored in iCloud, like Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, shared photos, iCloud Photos *, Health data, call history, and files you store in iCloud Drive.

*-If you had turned on iCloud Photos, your content is automatically stored in iCloud. 


Forgot? Click below…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...

2 replies
Question marked as Top-ranking reply

Apr 25, 2020 12:24 AM in response to purvi257

If you forgot your passcode, or if a message says that your device is disabled, learn what to do.


You need a computer to follow these steps. If you don't have a computer, borrow one from a friend.

I am sorry, if you have forgotten your Lock Screen passcode and there is no backup, then all data is lost, if you have one, not to worry.


Without backup what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; information already synced and stored in iCloud, like Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, shared photos, iCloud Photos *, Health data, call history, and files you store in iCloud Drive.

*-If you had turned on iCloud Photos, your content is automatically stored in iCloud. 


Forgot? Click below…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...

passcode forgotten

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.