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Defective speaker??

I have only had my iPhone 11 Pro for about a month or two and it’s acting funny. Siri can’t hear me, I can’t use the voice to text option, and if I playback any videos I have taken, there is a very loud static/humming sound even when the room is quiet during my test video. I’ve reset the phone, cleaned the speakers, reset the network settings, and done other troubleshooting. What do I do now? This is a brand new phone!

iPhone 11 Pro

Posted on Apr 25, 2020 6:54 AM

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Posted on Apr 25, 2020 7:37 AM

The symptoms you are describing is not a defective speaker, but a defective microphone.


Follow this:

If the microphones on your iPhone aren't working - Apple Support

and:

Contact Apple for support and service - Apple Support


Good luck!

1 reply

Defective speaker??

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