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User profile for user: Sarah_78
Sarah_78 Author
User level: Level 1
8 points

iMessage & FaceTime on Mac isn't working. 'Error occurred during activation'

I've been using iMessage and FaceTime on my Mac ever since, and haven't had a problem with it. Only recently it had signed me out of both applications and when I tried logging in on iMessage, a message appears saying 'an error occurred during activation', and when I try logging in on FaceTime, a different message saying 'This account has no reachable addresses. Please sign in to appleid.apple.com in order to add one.' appears. I did go onto that website and added an email address. I have 3 reachable addresses. I am also signed in on an iPad with the same Apple ID and have no problem on there. Can someone help me out?

MacBook Pro 13", macOS 10.15

Posted on Apr 25, 2020 3:00 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,117 points

Posted on Apr 25, 2020 3:02 PM

Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac.    


Message activation error.      


Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.


There is a contact link.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (The link doesn’t always load)


Get Support     Work through the screens to get a chat option. 


https://twitter.com/AppleSupport



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User profile for user: Eric Root
Eric Root
User level: Level 10
684,117 points

Apr 25, 2020 3:02 PM in response to Sarah_78

Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac.    


Message activation error.      


Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.


There is a contact link.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (The link doesn’t always load)


Get Support     Work through the screens to get a chat option. 


https://twitter.com/AppleSupport



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iMessage & FaceTime on Mac isn't working. 'Error occurred during activation'

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