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Apple ID password

I forgot my apple I.d password & got my account locked but I have recently remembered it & have no way of using my new number to recover the code. All my old trusted devices are no longer in service & in my care. How can I sign into my old iCloud?

iPhone XR

Posted on Apr 25, 2020 9:03 PM

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Question marked as Top-ranking reply

Posted on Apr 26, 2020 4:21 AM

The account is set up with two factor authentication , and you don't have old devices to get the code and also you don't want new iPhone to set up to get the code using the same account .

Recover your account https://support.apple.com/en-in/HT204921

Also generate a support pin to verify your identity when you contact apple support senior advisors https://support.apple.com/en-in/HT202650

Another method is you might receive a link when you contact advisors , to your imap account if using Mac or web mail account ( you have to mention the working mail address to them ) after 24 hours click on the link to reset the password , also there is additional 3 hours with you to click on that link , as soon as 24 + 3 = 27 hours time is crossed the link will fail and you can't reset the password , so be alert and click the link at right time .

4 replies
Question marked as Top-ranking reply

Apr 26, 2020 4:21 AM in response to rosalia257

The account is set up with two factor authentication , and you don't have old devices to get the code and also you don't want new iPhone to set up to get the code using the same account .

Recover your account https://support.apple.com/en-in/HT204921

Also generate a support pin to verify your identity when you contact apple support senior advisors https://support.apple.com/en-in/HT202650

Another method is you might receive a link when you contact advisors , to your imap account if using Mac or web mail account ( you have to mention the working mail address to them ) after 24 hours click on the link to reset the password , also there is additional 3 hours with you to click on that link , as soon as 24 + 3 = 27 hours time is crossed the link will fail and you can't reset the password , so be alert and click the link at right time .

Apr 26, 2020 3:20 AM in response to rosalia257

See these possibilities:


See Turn off Activation Lock https://support.apple.com/en-us/HT201441If this is your problem and you or someone else erased you device without signing out of iCloud first, then you will be unable to answer the pertinent security questions. For this reason, we will be unable to help you unless you have an extenuating circumstance (e.g., you have the receipt for the purchase of a pertinent device with its serial number on it). If you think you have an extenuating circumstance, then post back.

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See this document If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.”

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See If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled  https://support.apple.com/en-us/HT204306, especially the section entitled Remove your passcode. 

 

If you don't have a computer as mentioned in Remove your passcode, then "borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider." Of course the last option usually is not available now.

 

Later the document says: "If you can't update or restore your device using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone, iPad, or iPod touch."

Apple ID password

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