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I have a SHIELD VPN - VPN & Security subscription and there is no option to unsubscribe under settings. I don’t even know how I subscribed or when in the first place, so I haven’t the slightest clue how to contact them to cancel/unsubscribe. I don’t even have an app on my phone for VPN. Says it ends on May 12 and is $79.99/year. I don’t want to be charged. Please help.
Apple's policy requires that you cancel your subscription directly .
Before canceling your subscription, please ensure that you are signed in to the same Apple ID with which you originally purchased your Premium subscription.
iOS 11, 12 and 13
If you're trying to cancel your subscription from your Windows or Mac device, check out Apple Support's article.
NOTE: If Hotspot Shield is not listed under your subscriptions, it means that auto-renewal has already been canceled. If you run into any issue or problem while performing this cancellation, please contact Apple.
Apple's policy requires that you cancel your subscription directly .
Before canceling your subscription, please ensure that you are signed in to the same Apple ID with which you originally purchased your Premium subscription.
iOS 11, 12 and 13
If you're trying to cancel your subscription from your Windows or Mac device, check out Apple Support's article.
NOTE: If Hotspot Shield is not listed under your subscriptions, it means that auto-renewal has already been canceled. If you run into any issue or problem while performing this cancellation, please contact Apple.
It sounds like you have been scammed.
Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, your bank, etc.
If you gave you Apple ID password to a scammer, then
Change your Apple ID password https://support.apple.com/en-us/HT201355
Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071
Learn about Phishing, Scams, Apple Practices,etc.
See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382
See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679
See How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226
For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759
Identify scams related to purported apple notifications per Eric Root.
“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …
“The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”
Learn about/Increase security
See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145
Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303
iCloud security overview https://support.apple.com/en-us/HT202303
Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac
UseTwo-factor authentication for Apple ID https://support.apple.com/en-us/HT204915
You can try contacting their support using the link below.
I feel like my post wasn’t read. I said that there isn’t an option to cancel under my subscriptions in settings. Let me be more precise...there is not a link like there usually is under the subscriptions under my Apple ID as you have suggested I do. I know how to do that and it isn’t allowing it. Also, I cannot cancel something directly with a vendor I never signed up with in the first place. I don’t know how this subscription got on my account, nor do I have an app for that. Please help with more than a copy and paste generic reply. Thank you
Can’t cancel a subscription
