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Confusion on Apple ID

So recently I changed the password on one of my accounts and I wanted to update my password on my Apple ID in my settings. But when i go to Settings>Apple ID (my name)>Password & Security, it shows a prompt saying "Account Details Unavailable: If you are signing in to iCloud on another device or at iCloud.com, you can get a verification code while offline." It then shows 2 options saying "Get Verification Code" and "Ok." How am I meant to access my passwords and security?

Posted on Apr 26, 2020 1:14 AM

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Question marked as Best reply

Posted on Apr 26, 2020 9:40 AM

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

2 replies
Question marked as Best reply

Apr 26, 2020 9:40 AM in response to troygom

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

Confusion on Apple ID

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