You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple Fitness+ unveils an exciting lineup of new ways to stay active and mindful in 2025

Offerings include new programs for strength, pickleball, yoga, and breath meditation, and a new collaboration with Strava. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

about FCPX ProChapter 3D News tool

I couldn't solve the problem of disappearance of "A" on my animated screen in this tool. Is there anybody know how I can delete these symbols on the screen? Thanks

MacBook Pro 15", macOS 10.15

Posted on Apr 26, 2020 3:12 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 27, 2020 5:04 AM

That is a PixelFilms Studio product. They are known for poor customer support. But you'd have to contact them so they can fix their own plugin. It sounds like a demo version, but if you purchased it, you need to contact their customer support directly. I don't see a customer support contact email on their site, but here's what they do offer.

https://store.pixelfilmstudios.com/help/


4 replies
Question marked as Top-ranking reply

Apr 27, 2020 5:04 AM in response to Safa_

That is a PixelFilms Studio product. They are known for poor customer support. But you'd have to contact them so they can fix their own plugin. It sounds like a demo version, but if you purchased it, you need to contact their customer support directly. I don't see a customer support contact email on their site, but here's what they do offer.

https://store.pixelfilmstudios.com/help/


about FCPX ProChapter 3D News tool

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.