Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I am trying to get into my old phone and can’t remember the password , it is now locked and says connect to iTunes . How do I retrieve my old password to get into my old phone ? I am needing to get some information off of it soon.

I am trying to get into my old phone and can’t remember the password , it is now locked and says connect to iTunes . How do I retrieve my old password to get into my old phone ? I am needing to get some information off of it soon.

iPhone 6s Plus, iOS 11

Posted on Apr 26, 2020 5:05 AM

Reply
Question marked as Best reply

Posted on Apr 26, 2020 5:08 AM

You can only "remove that passcode", but this procedure erases all data on your device, so, if you don't have a backup, you can't restore your previous data:--> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

or, you can take a look a this support video:

https://www.youtube.com/watch?v=7s8-zLG9ySQ

Regards

Giulio

2 replies
Question marked as Best reply

Apr 26, 2020 5:08 AM in response to Andrewk12

You can only "remove that passcode", but this procedure erases all data on your device, so, if you don't have a backup, you can't restore your previous data:--> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

or, you can take a look a this support video:

https://www.youtube.com/watch?v=7s8-zLG9ySQ

Regards

Giulio

I am trying to get into my old phone and can’t remember the password , it is now locked and says connect to iTunes . How do I retrieve my old password to get into my old phone ? I am needing to get some information off of it soon.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.