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Hi

I have a question I received several emails that I placed orders for some games and they are also signed with emails that it is from the app store can you check the reliability whether it was sent from the app store or hackers


iPhone 8, iOS 13

Posted on Apr 26, 2020 6:47 AM

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Question marked as Best reply

Posted on Apr 26, 2020 7:36 AM


  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

14 replies
Question marked as Best reply

Apr 26, 2020 7:36 AM in response to mariusz208


  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

Apr 26, 2020 6:56 AM in response to mariusz208

If it is a legitimate email you will also see the purchases in your purchase history:

See your purchase history for the App Store or iTunes Store - Apple Support


Also take a look at these articles:

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a scam email you can report it by forwarding it to reportphishing@apple.com.


If you want to speak to an apple representative:

Contact Apple for support and service - Apple Support


Hope this helps!


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