IPad lockout

I cannot sign in to my original account as it is with Verizon & they do not have email any longer. I made a new sign on & password & have been using that but now my IPad is locked & I can't get on at all.



Posted on Apr 26, 2020 1:56 PM

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Question marked as Top-ranking reply

Posted on Apr 26, 2020 2:04 PM

If the new Apple email address was working, which is how I interpret your statement, you can erase the device in order to unlock it.

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support


I you are locked out due to Activation lock, you need to use the credentials that you used when you set up the device.

Turn off Activation Lock - Apple Support


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Question marked as Top-ranking reply

Apr 26, 2020 2:04 PM in response to NanceLF24

If the new Apple email address was working, which is how I interpret your statement, you can erase the device in order to unlock it.

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support


I you are locked out due to Activation lock, you need to use the credentials that you used when you set up the device.

Turn off Activation Lock - Apple Support


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IPad lockout

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