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lilah1127 Author

Level 1

4 points

App store & Itunes

When i try to download an app it tells me “your account has been disabled from the app store and itunes” how do i fix that

iPhone XR, iOS 13

Posted on Apr 26, 2020 3:24 PM

Top-ranking reply

donv_the_ghost

Level 9

50,948 points

Posted on Apr 26, 2020 3:25 PM

See these possibilities:

See If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856"There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.”

Use the Apple recommended support link above first.

And, if necessary, go here is how to contact iTunes worldwide support via text or

chat using this link https://support.apple.com/choose-country-region/itunes After

choosing your country, see the heading Tell us how we can help.

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App store & Itunes

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