missing live photos on facetime

where are the live photos taken by facetime ?

MacBook Pro 13”, macOS 10.15

Posted on Apr 26, 2020 3:33 PM

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Apr 28, 2020 2:35 PM in response to HasanMolla

Hello, HasanMolla.


I understand that you have a question regarding Live Photos with FaceTime. I love capturing those special moments that occur while using FaceTime and am happy to help.



FaceTime Help: Take a Live Photo

When you’re on a FaceTime video call, you can take a Live Photo to capture a moment from the call. Both of you receive a notification that the photo was taken, and the Live Photo goes right into your Photos library. The other person on the call may need to set their FaceTime preferences to allow a Live Photo before you can take one.

I do want to point out that both devices on the FaceTime call do need to be up-to-date.


Update your iPhone, iPad, or iPod touch



I hope this helps!


Be Well.

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Apr 28, 2020 7:18 PM in response to .avih


Sorry, this did not solve my problem. I've already tried this. When I take a photo we both receive notification that the photo was taken but photo does not appear in the photos library. I'm talking to the Apple support team right now, I think they will solve the problem. Thank you for your support anyway. Best regards...



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missing live photos on facetime

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