Apple ID
Asking on behalf of my mum who has the XR.
Apple ID verification code isn’t working, what should she do?
iPhone 8 Plus, iOS 13
Apple Event: May 7th at 7 am PT
Asking on behalf of my mum who has the XR.
Apple ID verification code isn’t working, what should she do?
iPhone 8 Plus, iOS 13
See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974 Below is an excerpt, but read the whole document. See the bold italics below.
“Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article].” A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.
See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974 Below is an excerpt, but read the whole document. See the bold italics below.
“Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article].” A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.
You may be able to get the code texted to the phone number associated with the Apple ID or generate one from another iOS device logged into the same Apple ID.
See Get a verification code and sign in with two-factor authentication – Apple Support
I would try getting Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient sometimes Apple support is closed to immediate phone support.
The code sent to that number isn’t working
Where is the number received?
Into iMessages
Thank you. On what device?
iPhone XR
When your mum enters the code, is she seeing a specific error message?
Apple ID