You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: VWorsoe
VWorsoe Author
User level: Level 1
8 points

AirPrint not working

Hi,

I've just bought a new Brother DCP-J772DW printer. I was, therefore, trying to connect my MacBook Pro from 2012, with my new printer by using AirPrint. But I didn't succeed with it.

Afterwards, I tried with my MacBook Pro from 2016 and it could connect... my iPhone X could also connect.


I then tried to print from my MacBook Pro 2012 with a USB cable and that worked. But I can still not print wirelessly.


On the basis of this information, I know that there is something wrong with my MacBook Pro 2012. But I can't figure out what???


So my question is: Why can I not print from my MacBook Pro 2012 wirelessly?


I have made sure that my printer and computer were connected to the same network.


Please help me :)


In advance thank you!


Kindest regards

Valdemar

MacBook Pro

Posted on Apr 27, 2020 5:57 AM

Reply
Question marked as Top-ranking reply
User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
189,138 points

Posted on Apr 27, 2020 7:00 AM

If not printing wireless, then try a cabled connection as a work a round and don't fight it. It does not always work



Printer / AirPrint

Printers/scanners are typically the first causality in upgrading any OS.


If it is listed as AirPrint printer, delete the existing printer in

> System Preferences> Printers & Scanners, and add it again, select AirPrint.



Connect an AirPrint printer to a Wi-Fi network - Apple Support.

https://support.apple.com/en-us/HT201900



about AirPrin

https://support.apple.com/en-us/HT201311



you can also try reset print system if necessary:


If you can't print from your Mac or iOS device - Apple Support

https://support.apple.com/en-us/HT203343




If you are determined and no resolve reach out to Brother DCP-J772DW for help/Support from the manufactor.



View in context

Similar questions

4 replies
Question marked as Top-ranking reply
User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
189,138 points

Apr 27, 2020 7:00 AM in response to VWorsoe

If not printing wireless, then try a cabled connection as a work a round and don't fight it. It does not always work



Printer / AirPrint

Printers/scanners are typically the first causality in upgrading any OS.


If it is listed as AirPrint printer, delete the existing printer in

> System Preferences> Printers & Scanners, and add it again, select AirPrint.



Connect an AirPrint printer to a Wi-Fi network - Apple Support.

https://support.apple.com/en-us/HT201900



about AirPrin

https://support.apple.com/en-us/HT201311



you can also try reset print system if necessary:


If you can't print from your Mac or iOS device - Apple Support

https://support.apple.com/en-us/HT203343




If you are determined and no resolve reach out to Brother DCP-J772DW for help/Support from the manufactor.



Reply

AirPrint not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up