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Reset password and now locked

Trying to setup new iPad - keeps linking my email account to old email that I have asked to have changed SEVERAL times because this is an issue EVERY time I get a new device

Posted on Apr 27, 2020 12:21 PM

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Question marked as Top-ranking reply

Posted on Apr 27, 2020 12:33 PM

Hello,


The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you can have Apple unlock your iPad.


Activation Lock

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Question marked as Top-ranking reply

Apr 27, 2020 12:33 PM in response to Hoosierholly

Hello,


The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you can have Apple unlock your iPad.


Activation Lock

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