APPLE MUSIC 2020 REPLAY IS NOT WORKING!

For the past few weeks the Apple Music replay website has not been refreshing nor has recorded the newer hours I’ve listened to music. It keeps telling me that I’ve only listened to a certain amount however, I know it’s more because I listen to at least an hour of music everyday. Is something going on with the records or tracking ?

Hello Andrewwbr,

Thank you for using Apple Support Communities.

I understand that you are trying to use the Apple Music Replay and are not able to do so. Take a look at the following support article to make sure that everything is set up correctly. See the following support article: Apple Music Replay on the web

The key thing is to make certain that you are signed into Apple Music and that you have no issues with that.

Best regards.

I have the same issue, I think Apple's website is just faulty and all we can do is wait for them to fix it, or just go without.

BTW, why do people in this forum talk like Apple customer service officers? It's just weird.

I'm having the same problem.

Andrewwbr,

Thank you for the update. At this point, I would recommend you contact Apple Support directly for more specific assistance with the issue.

Cheers.

when I click the website for the Apple Music 2020 replay, it just brings me to the Apple Music app, but then I look everywhere in every folder for the 2020 playlist but it’s nowhere. Please help me