Mac message timestamps getting progressively farther ahead of real time

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Mac message timestamps getting progressively farther ahead of real time

I recently updated my macOS to High Sierra (10.13.6). Ever since, my outgoing message timestamps have gotten progressively farther ahead of real time. It started out only being a few seconds off but got as bad as fifteen minutes, at which point several outgoing messages started showing as not delivered even though they were. Timestamps and message order are shown correctly on my iPhone.

I found a temporary solution, which is to reset my computer's system management controller (SMC). However, this only fixes the problem for at most a day or two before things begin to get noticeably out of sync again. What can I do to permanently fix this problem?

MacBook Pro 13", macOS 10.13

Posted on Apr 27, 2020 4:57 PM

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Answer 1

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BDAqua

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Apr 28, 2020 3:15 PM in response to photo_ninja14

Thanks, I think we're down to 2 possibilities...

#1 Corrupted OS install

#2 some 3rd party App or kext interfering, might test this last one by...

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?

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Answer 2

BDAqua

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May 6, 2020 5:03 PM in response to photo_ninja14

Delete this file & restart...

/Library/LaunchAgents/com.bomgar.bomgar-scc-sdcust-login-drone-5BEDA2D7.plist

Have you had any crashes since removing Sophos?

Something still seems to be using too much RAM.

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Answer 3

BDAqua

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May 5, 2020 1:14 PM in response to photo_ninja14

Seems to verify...

#1 Corrupted OS install

#2 some 3rd party App or kext interfering, might test this last one by...

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck

Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/

Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

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Answer 4

BDAqua

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May 7, 2020 7:25 PM in response to photo_ninja14

No we haven't, though a pain because you'd have to setup Mail again, but...

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

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Answer 5

BDAqua

Level 10

250,253 points

Apr 28, 2020 12:22 PM in response to photo_ninja14

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

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Answer 6

BDAqua

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May 5, 2020 1:57 PM in response to photo_ninja14

You need to clear off at lest another 20-30 GB of space on your drive, have you emptied the Trash lately?

Uninstall Sophos per their directions... of course people don't like hearing that, then run etrecheck again ^ be sure Sophos didn;t leave any files.

Do you need Paragon for NTFS drives?

Delete these files & restart...

/Library/LaunchAgents/com.bomgar.bomgar-scc-sdcust-login-drone-5BEDA2D7.plist

~/Library/LaunchAgents/com.aviatainc.powerengage.helper.XRTK.plist

~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

~ tilde indicates hidden Home Library.

Apple hid the Users' Library folders...

Method 1:

From the Finder, select the Go menu at top of the screen, and choose Go to Folder.
In the window that opens, enter ~/Library, and click Go.

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Answer 7

May 5, 2020 9:20 AM in response to BDAqua

After booting in Safe Mode and sending several texts back and forth, it does not appear this problem happened there. The timestamps on messages sent from Safe Mode did not change time, even after I booted my computer normally and went back to check the same messages. Messages sent from regular boot that had incorrect timestamps still showed these incorrect timestamps in Safe Mode.

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Answer 8

BDAqua

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May 5, 2020 11:29 AM in response to photo_ninja14

OK, but how about any new Messages, are they the right time? Was the clock right in Safe Mode? Is the Clock right now or not?

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Answer 9

May 6, 2020 5:18 PM in response to BDAqua

I deleted that file and restarted both times; I don't know if it didn't work the first time or if it maybe came back. However, I did run EtreCheck again just now and check that Library folder, and that file did not appear.

I have not experienced any crashes since removing Sophos.

Forgive me but I don't know much about RAM, so I don't know what would be using so much.

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Answer 10

May 7, 2020 6:59 PM in response to BDAqua

Bad news... it appears to still be happening. It looks like it's less ahead than it was before (it's only about 45 seconds ahead instead of 3-4 minutes), which I haven't noticed happening before, but it's still ahead. ☹️

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Answer 11

May 9, 2020 9:56 AM in response to BDAqua

Sorry I missed your earlier post. As before, it is still happening in the new account. However, they are even less ahead than before, only about 10-15 seconds off.

I wonder if it will eventually set itself back to normal at this rate? Maybe something we did worked after all.

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Answer 12

BDAqua

Level 10

250,253 points

May 9, 2020 10:24 AM in response to photo_ninja14

Hmmm, was replying to someone else I think!???

Thanks,

Low disk space - This machine is running critically low on free hard drive space.

Still need to delete this & restart, it's not in the hidden user's Library, but at Root of the drive...

/Library/LaunchAgents/com.bomgar.bomgar-scc-sdcust-login-drone-5BEDA2D7.plist

We need to clear some files off...

OmniDiskSweeper shows you the files on your drive, largest to smallest, and lets you quickly Trash or open them.

https://www.omnigroup.com/more/

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Answer 13

BDAqua

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250,253 points

Apr 27, 2020 5:41 PM in response to photo_ninja14

And your Computer's Clock is correct?

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Answer 14

Apr 28, 2020 8:01 AM in response to BDAqua

Yes, my computer clock is set automatically. I tried toggling this to see if it would fix the problem, but it did not.

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Answer 15

May 5, 2020 11:55 AM in response to BDAqua

The clock has been right the whole time, in any mode or profile. Incoming messages always have the right timestamp; only outgoing messages are affected.

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Mac message timestamps getting progressively farther ahead of real time

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