I’ve had this problem for a very long time now and Facebook won’t respond back to my repeated questions about it. If I am on my newsfeed and I press play to watch a video, the video will play like normal for about 10-15 seconds and then as the video continues playing, the sound fades out. To restart the sound, I have to pause and then replay the video. Why does this keep happening?
iPhone 11 Pro
Hello RobynLeighShaw,
Welcome to the Apple Support Communities. Based on the information you've provided, it sounds like you're having an issue with Facebook videos losing sound.
If this issue is isolated to the Facebook app, you may indeed need to reach back out to them. You can also try work through these troubleshooting steps: If an app unexpectedly quits, stops responding, or won’t open.
If there is no change after working through the first 4 steps, you'll need to reach back out to the Facebook developer: How to contact an app developer.
All the best.
Sound fades out after a few seconds on Facebook videos
