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User profile for user: Enrico_Campando
Enrico_Campando Author
User level: Level 1
8 points

My IOS and iPad devices can't connect to WiFi home network

Hi, I can't connect all my IOS/iPadOS devices (3 iPhones and 2 iPads) to our WiFi home network.

I tried to connect some Android phones and a MacBook Air to the same network, I had no problem at all.

I don't understand what is happening, this afternoon there has been a short interruption of the electric supply, but now it's all correctly working, except for the IOS/iPadOS devices...

When I try to access to the network with all those devices, some seconds after having typed the password a box appears on the screen saying (in Italian) that the password is incorrect.

The password is correct, I tried to disconnect and reconnect to the network the Android phones and the MacBook Air and I had no problem.

Is there anybody who experienced a trouble like this? How can i fix it?

Thank you in advance to everybody

iPhone 6s, iOS 13

Posted on Apr 29, 2020 10:42 AM

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User profile for user: CarlAVII
CarlAVII
User level: Community Specialist

Posted on Apr 30, 2020 12:56 PM

Hello Enrico_Campando,


Thank you for reaching out in Apple Support Communities. I understand you're unable to connect your iOS devices to the Wi-Fi network in your home.


Having an established connection with your devices is important and I'll be happy to help.


To help troubleshoot this behavior, I recommend to follow the steps outlined in this helpful article: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network


In addition, I suggest to verify the recommended settings for the Wi-Fi router and access point by reviewing the steps through this link here: Recommended settings for Wi-Fi routers and access points This can help resolve the issue you're experiencing.


Please keep me posted with the results.


Cheers.

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Question marked as Top-ranking reply
User profile for user: CarlAVII
CarlAVII
User level: Community Specialist

Apr 30, 2020 12:56 PM in response to Enrico_Campando

Hello Enrico_Campando,


Thank you for reaching out in Apple Support Communities. I understand you're unable to connect your iOS devices to the Wi-Fi network in your home.


Having an established connection with your devices is important and I'll be happy to help.


To help troubleshoot this behavior, I recommend to follow the steps outlined in this helpful article: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network


In addition, I suggest to verify the recommended settings for the Wi-Fi router and access point by reviewing the steps through this link here: Recommended settings for Wi-Fi routers and access points This can help resolve the issue you're experiencing.


Please keep me posted with the results.


Cheers.

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My IOS and iPad devices can't connect to WiFi home network

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